1. General
Life Altering Social Enterprises LLP (LASER) herein referred to as the ‘Firm' 'we,' 'us,' or 'our,' is a Limited Liability Partnership Firm incorporated under the Limited Liability Partnership (‘LLP’) Act, 2008 (Act No. 06 of 2009), with its registered office located at C111 Yashodhan, Irla Bridge, 71 S V Road, Andheri West, Mumbai 400058 Fydback.com is a platform of LASER for providing reviews, comments, and feedback concerning individuals, collectively referred to as 'Users,' 'You,' or 'Your.'
The Privacy Policy outlined herein serves to apprise users of the website regarding the categories of information that we may collect from you. Additionally, it aims to elucidate the terms under which we utilize and disclose this information, as well as the rights pertaining to the data thus acquired.
It's important to know that each time you use the website, the current version of this Privacy Policy applies and will have to be ticked off in confirmation of having read and agreed to. e. By accessing the Website and/or furnishing your information, you hereby agree and provide your consent for us to receive, store, process, transfer, and utilize the personal and identifiable information (including sensitive personal information as defined by applicable laws, such as Information Technology Act-2000, Information Technology (reasonable security Practices and Procedures, Sensitive Personal Data or Information) Rules-2011, Digital Personal Data Protection 2023 and other relevant applicable laws, that you have provided.
Personal information governed by this Privacy Policy is exclusively collected and retained by us. We function in the capacity of a Data Processor, as we collect and process Personal Information and Personal Data on behalf of the 'Users,' who concurrently serve as the Data Controller, pursuant to a legally binding written agreement between both parties.
By visiting the Website or providing your information, you explicitly consent to be bound by the terms and conditions delineated in this Privacy Policy. Furthermore, you acknowledge your commitment to abide by the Information Technology Act-2000, Information Technology (reasonable security Practices and Procedures, Sensitive Personal Data or Information) Rules-2011, Digital Personal Data Protection 2023 and other relevant applicable laws encompassing the data protection and privacy regulations. Should you dissent from these terms, we request that you refrain from using or accessing our website.
Merely by visiting this Website, you explicitly grant consent, except where restricted by applicable law (such as the IT Act 2000 and its amended counterpart, the IT Act 2008), that all your personal information collected by the Website may be employed and disclosed in accordance with the provisions outlined in this Policy.
This Privacy Policy pertains exclusively to the information gathered on the website. It does not encompass Fydback’s procedures concerning information collected at other sources or the practices of any third parties, including those who may operate websites similar to Fydback.com and/or display the Fydback branding.
The website is designed to offer optimal functionality for registered users. Registering provides several advantages, including the ability to write limited. opinions in accordance with the architecture made available by Fydback.com, submit reviews, offer feedback, and customize your overall experience. However, should you opt not to register, certain sections of the site will remain accessible for your use. Upon registration, Fydback.com securely stores your preferences and passwords for your convenience, enhancing your overall experience through specific features.
All information submitted as part of opinion, review, feedback, and the overall experience is automatically displayed on the website, provided it meets the filtering criteria established by us. Fydback reserves the right to determine the criteria without explicitly mentioning it anywhere on the website. We reserve the right to utilize the information provided by you, i.e., right to use the opinion or excerpts thereof on various sections of the website. If you desire e that an opinion, review, or any feedback,given on or about you not be known to the general public you may exercise the option of hiding such opinion review or feedback immediately on receipt of a notification that an opinion, revoew or feedback has been uploaded
2. What Personal Information Do We Collect from You?
We gather your personal information with the primary objective of offering and enhancing our website and services. By utilizing our website, you gain access to our services and various benefits. In order to facilitate the development of an enhanced version of reviewing, customizing, opinionating and custom approach towards such reviews, we may require you to furnish us with personal information. Subsequently, we will assess the provided data, enabling us to deliver a personalized service to you.
Information You Provide
We receive and securely store any information that you furnish to us in connection with the services you access through our website; Personal information such as name, address and phone number.
Automatic Information
We automatically collect and store certain types of information pertaining to use of Services from our Website. Like many websites, we may use cookies and other unique identifiers. When you use our services or view content on our Website, we collect some information through your web browser or device. The list of such automatic information collected by us are listed below-
- the internet protocol (IP) address used to connect your computer to the internet;
- login, e-mail address, and password;
- device metrics such as when a device is in use, connectivity data, and any errors or event failures;
- website content use history, which we sometimes aggregate with similar information from other customers to create features;
- the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
- We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.
3. Purpose of the Information collected by Us?
We may also employ your information for the enhancement of its services, and Website. This improvement process involves the analysis of usage patterns to identify areas in need of enhancement and refinement.
We may utilize your information to tailor and personalize your user experience on the Website. This personalization encompasses the provision of recommendations for features and services that align with your interests, the identification of your preferences, and the customization of your experience with our Services. Additionally, we may generate aggregated data to derive insights, furthering our understanding of user behavior, patterns, and trends, with the aim of gaining deeper insights into your preferences.
We may employ your personal information to enhance the functionality, analyze performance, rectify errors, and enhance the usability and efficacy of our Services.
We may use your personal information to communicate with you in relation to Services through different modes (e.g., by phone, e-mail, chat).
We may utilize your personal information to proactively prevent and detect instances of fraud and abuse, thereby safeguarding the security of our Users and affiliated entities. Additionally, we may employ scoring methods to evaluate and manage credit risks effectively.
We may use your personal information for processing, disclosing, transmitting, and/or sharing the data/information with our subsidiaries, affiliates, associates, partners, and other third parties which have business or contractual dealings with us.
4. Sharing of Personal Information
Any information provided to us by you constitutes a vital aspect of our operations. We do not engage in the practice of selling and commercializing personal information, whether received directly, indirectly or through our Users, to any third party. We may, however, share the personal information received by us under the circumstances described below, and only with our subsidiaries, affiliates, and associates. These entities are either subject to the provisions of this Privacy Policy or adhere to practices that are, at a minimum, as protective as those articulated in this Privacy Policy.
Our Protection: We may disclose personal information when we believe it is necessary to comply with the law, uphold relevant agreements in which we are a party, or protect our and our users' rights, property, or safety. This may involve sharing information with other companies and organizations for the purpose of fraud protection.
We are committed to providing you with notice whenever there is a possibility of sharing your personal information with third parties. It is important to understand that upon the sharing of your information, you will be granted the right and means to seamlessly hide your reviews at your convenience. We understand the significance of your reviews and respect your autonomy in managing the visibility of your content.
We attempt to store all of your personal information within Mumbai, India, and will strictly store such personal information within India when mandated by applicable law.
We have appropriate contracts in place with our third party service providers and partners. This means that they cannot do anything with your personal information which is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them.
We restrict access to personal information to our employees, contractors, and agents who need that information to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
We may disclose personal information outside of our website when such access, use, preservation, or disclosure is legally required and deemed necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
We are committed to upholding and enforcing our Terms of Service, and this includes looking into any potential violations. Our efforts extend to identifying, preventing, and addressing issues related to fraud, security, or technical matters. Ultimately, our goal is to safeguard both our interests and yours, protecting against any harm to our rights, property, or safety.
We may commercialize and share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers. For example, we share information publicly to know about the general use of our services. We also allow our partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.
In the event of our involvement in a merger, acquisition, or sale of assets, we commit to upholding the confidentiality of your personal information throughout the entire transaction process. Upon the successful completion of the merger, acquisition, or sale of assets, it is understood that the confidential information will be subject to the new privacy policy established by the acquiring entity. We recommend reviewing the updated privacy policy to familiarize yourself with any changes in the handling of your personal information.
Anybody else that we have been instructed to share your personal information with by you.
5. How Secure is the Information shared by you?
We are committed to protecting the personal information in our custody. We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect the personal information from unauthorized access, alteration, transmission, and deletion. We work to protect the security of the personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your personal information in line with our policies. Notwithstanding the foregoing, transmissions over the Internet and/or a mobile network are not one hundred percent (100%) secure and we do not guarantee the security of transmissions. We are not responsible for any errors by you in submitting Personal information or Personal Data to us.
We process personal information and special categories of personal data as per the applicable laws and protect your rights by following the principle of ‘data protection and by design and default’. Data processing principles such as data minimization at the time of determining the means for Processing and at the time of processing itself will be adhered to. We shall also by default only process Personal Data that is necessary for each specific purpose mentioned above. Such Personal Data of yours will not be made accessible to an indefinite number of persons without your explicit consent.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal information of End Clients. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer.
6. Legal Compliances and Data transfer
We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.
Data Transfer
We maintain our servers at Mumbai, India and your information may be processed on servers located at Mumbai, India. We implement the same protective measures as detailed in this policy, extending these safeguards to your data. Moreover, we ensure compliance with specific legal frameworks that pertain to the transfer of data.
Security
All our services are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.
We work hard to protect you from unauthorized access, alteration, disclosure, or destruction of information we hold, including;
We use encryption to keep your data private.
We offer a range of security features, like safe browsing, security checkups, and 2 step verification to help you protect your personal information.
We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems
7. Children’s Privacy
We consider it paramount to safeguard the online privacy of children. In line with this commitment, we adhere to applicable laws governing the protection of children's privacy. We do not knowingly collect Personal information and Special Categories of Personal Data from individuals below the age thresholds stipulated by relevant laws for the collection of such data without parental consent. In the event that we become aware of inadvertent collection of Personal information or Special Categories of Personal Data from individuals below these age thresholds, we will promptly delete such data.
8. How Long Do We Retain the Information shared by you?
We may retain your personal information for a duration that is essential for delivering our services or for other critical purposes, including compliance with legal obligations, dispute resolution, and the enforcement of our agreements. The retention period will be determined based on the specific data types and purposes involved, and as such, actual retention periods may vary considerably.
In a situation where we are required to cease processing of your personal information then we shall immediately securely and permanently delete the personal data or anonymize the personal data so that such data is no longer considered to be personal data and the user cannot be traced or pseudonymized or securely encrypted.
In a scenario where we are obligated to discontinue the processing of your personal information, we shall promptly, securely, and permanently delete the personal data. Alternatively, we may anonymize the personal data, rendering it no longer identifiable as such, ensuring that the user cannot be traced, pseudonymized or securely encrypted.
9. What Information Can You Access?
We recognize that when you engage with us, you maintain rights over your personal information. These rights encompass taking reasonable steps to facilitate your access to personal information, rectify any inaccuracies, and address other related matters. If, at any point, you are dissatisfied with our response or have unresolved concerns, please do not hesitate to reach out to us for issue resolution via email at help@fydback.com
10. Cookies
Cookies are small text files that websites deposit on a user's computer during their visits. In addition to cookies, other forms of trackers are also used. These tools serve multiple purposes, including optimizing the functionality and efficiency of websites, as well as furnishing valuable information to the website owners.
Depending on the jurisdiction from which the user accesses our Website and in accordance with applicable laws, various types of cookies, such as strictly necessary cookies and performance cookies, may be employed. These cookies, permissions, and other trackers are utilized on our Website to gather and process data, thereby enhancing the user's online experience and facilitating the continuous improvement of our services.
Below are the categories of cookies employed on our website, accompanied by explanations of their respective purposes:
Strictly Necessary Cookies: These cookies are essential for the proper functioning of the website. They enable basic functions such as page navigation and access to secure areas.
Performance Cookies: Performance cookies collect information about how users interact with the website. They help us analyze and improve website performance, ensuring a smoother user experience.
Functional Cookies: Functional cookies enhance the user experience by enabling personalized features such as user preferences and saved settings. They may also assist in providing localized content.
Advertising/Marketing Cookies: These cookies are used to deliver targeted advertisements to users. They help tailor advertising content to individual preferences and track the effectiveness of advertising campaigns.
Analytics Cookies: Analytics cookies gather data on how users navigate and engage with the website. This information is used for statistical analysis and to enhance the website's content and functionality.
Social Media Cookies: Social media cookies enable users to share content from our website on social media platforms. They also help in tracking social media interactions and engagement.
Third-Party Cookies: Third-party cookies are placed on the website by external entities, such as advertising partners or analytics providers. These cookies are subject to the respective third-party privacy policies.
Other Tracking Technologies: This category includes various tracking technologies beyond traditional cookies, such as pixels, beacons, and scripts, which serve similar purposes in terms of data collection and analysis.
Please note that you have the option to manage or disable certain types of cookies through your browser settings. However, this may affect the functionality and user experience of the website.
11. Terms of Use
If you elect to utilize our services, such usage and any privacy-related disputes are bound by the terms delineated in this Privacy Policy and our Terms of Use. This includes provisions regarding limitations on damages, dispute resolution mechanisms, and adherence to the prevailing Data Protection Law of India.
If you have any concerns about privacy regarding our operations, we encourage you to reach out to us. We appreciate your feedback and will do our best to address any issues you bring to our attention.
12. Indemnities
You are required to indemnify, defend, and absolve us, at your own expense, from and against all losses, penalties, liabilities, obligations, damages, third-party claims, demands, causes of action, costs, and expenses of any kind or nature (each referred to as a "Claim," and collectively as "Claims"). This includes reasonable legal fees and other expenditures associated with legal defense, arising from, or connected to the following: (i) any negligent acts, omissions, or wilful misconduct on your part; (ii) your access to and utilization of the Website; (iii) an actual or alleged breach of any of your duties, representations, warranties, or covenants outlined in this Agreement, except in cases where such indemnification is prohibited by applicable law.
13. Governing Law and Disputes
The said Privacy Policy will be governed by the Laws of India. Any dispute, controversy, or claim directly or indirectly arising from, or related to, this Privacy Policy shall be referred to Arbitration. The seat of the Arbitration shall be in Mumbai, India. The arbitration proceedings will be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The Arbitration proceedings shall be adjudicated by a sole arbitrator appointed by us. The arbitration process shall be conducted in the English language, and the arbitration award will be issued in writing, binding both the Parties, i.e., you and us.
The User unequivocally agrees that the courts in Mumbai, Maharashtra, India, shall possess exclusive jurisdiction over any matters stemming from this Privacy Policy.
14. This Privacy Policy doesn’t apply to:
The information practices of other entities and organizations, which advertise our services; services provided by other companies or individuals, including products or sites they offer that may include our services to which the policy applies, or products or sites displayed to you in any search results, or linked from our services
15. Changes to this Policy
This Privacy Policy undergoes periodic revisions; we will not diminish your rights under this Privacy Policy without obtaining your explicit consent. We consistently specify the date of the most recent modifications or any significant changes, granting access to archived versions for your perusal. In the event of substantial modifications or significant changes, we will attempt to prominently notify you through the website. We strongly advise you to stay informed by regularly checking the most recent version of the applicable privacy policy for privacy policy adjustments.
16. Complaint Forum
You may address any inquiries or grievances regarding the utilization or disclosure of personal data to allears@fydback.com. We will diligently investigate and make efforts to resolve any complaints or disputes pertaining to the use or disclosure of personal data.
We are dedicated to taking all necessary measures to uphold the safety and security of the Website, mitigating any potential privacy or data security risks. Furthermore, we are committed to utilizing the Website in a professional and ethical manner, aligning with this Privacy Policy, any additional statements or disclosures provided by us to users, and in strict accordance with relevant laws and regulations.
In the event that we become aware, discover, or learn of any unethical behavior associated with the utilization of the Website or detect any misuse of the Website contrary to our stated commitments or in violation of applicable laws, prompt corrective measures will be taken. These actions will be aimed at curtailing any unethical conduct and ensuring the lawful and proper operation of the Website.
17. Reporting Contact
For any inquiries, problems, apprehensions, grievances, or queries, please do not hesitate to reach out to us at the following contact point:
help@fydback.com
